What happens when you have a claim.
The hardest part of insurance isn't placing the policy. It's what happens when you have to use it. Here's how we show up.
Advocacy
We represent your interests with the carrier — not the other way around. When the adjuster wants more documentation or a coverage position is unclear, we push back on your behalf.
Coordination
Multi-line claims often touch more than one carrier. We coordinate the moving pieces so you're not chasing different reps across auto, GL, and workers comp on the same incident.
Speed
Documentation moves faster when an advocate is pushing it. We keep the file moving and keep you informed — no chasing required.
From report to resolution — one point of contact.
Report the claim
Call us. We open the file, capture the facts, and contact the carrier within hours — not days.
Coordinate with the carrier
We make the introduction to the adjuster and stay in the loop. You don't have to repeat the story to three different people.
Manage documentation
Police reports, repair estimates, witness statements, medical records, payroll data — we line up what the carrier needs and chase what's missing.
Push to resolution
When the file stalls or the position is wrong, we escalate. A claim isn't done until it's done right.
One point of contact across health and P&C.
When an employee is injured at work, the same incident often triggers a workers comp claim, an auto claim, and a health-plan interaction simultaneously. For employers running both HLG health benefits and BRA-placed P&C coverage, all of those land on one desk.
We coordinate with MBA TPA on the benefits side, with the P&C carrier on the workers comp side, and with you on the HR side — so you're not the one stitching it together.
We don't disappear at renewal.
The advisor who placed your coverage is the same advisor you call when you have a claim. Same name, same number, same person.
Talk to a claims advocate.
For active claims or new claim reporting, call us directly. We'll open the file and contact the carrier the same day.